We believe strongly in customer satisfaction and therefore offer a friendly return policy.
You may return items within 30 DAYS of purchase.
For the remainder of the Warranty period beyond 30 days, items will be covered under Warranty for repair or replacement through either the manufacturer, or through AudioSavings at our discretion. This is due to the fact that certain manufacturers request warranty items after 30 days from purchase to be sent directly to them, while other manufacturers will want warranty items to be returned to AudioSavings.
Prior to returning merchandise to us you must request a Return Merchandise Authorization Number (RMA#). The RMA# will be valid for 15 days from the date it was issued.
We will replace a defective unit with the same unit within the 30 day period. If for any reason you prefer to exchange your item for a different product, we will issue a store credit for the full price of the item, minus the outgoing shipping costs that were paid to ship the original item to you. Refunds are also available during the initial 30 day period. Refunds are subject to a 10% processing fee and a deduction of the outgoing shipping costs from the total refund amount. If you prefer that we simply replace the item, then there will be no fee charged.
Exchanges for different items
If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so as long as you contact us within 30 days from the original date of purchase. If the returned item is brand new and still factory sealed, we will issue a store credit for the full price of the item, minus the outgoing shipping costs that were paid to get the original item to you. If the item comes back to us in used or open box condition, there will be in addition to the shipping charges, a 10% processing fee deducted from the issued store credit. (When items are returned that can no longer be sold as brand new, we must then sell them at a significantly cheaper price, therefore we must charge a 10% processing fee for open box return items).
Refunds are available within 30 days of the original date of purchase. All refunds will have a 10% processing fee assessed, and the outgoing shipping costs that were paid will also be deducted from the refund total. Please remember, if you choose to exchange the item, and the returned item is still factory sealed, there will be NO processing fee assessed.
We work hard to process returns as quickly as possible. Your replacement or refund will process within 4 business days of when we receive the item and inspect it at our store. We can only exchange items after we’ve received the returned items.
NOTE: If you need the item sooner, you may choose to do an advanced exchange; wherein you would place a new order for the item, and send back the item you wish to exchange for a full refund with no processing fee, as long as all included pieces and accessories are received with the returned item.
We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer.
Past 30 days
If the product develops a defect past the first 30 days, we will send you the necessary warranty information to get the item repaired or exchanged (depending on the manufacturer). If any customer has any issue processing a warranty with a manufacturer, we will get involved and do our best to make sure your item gets serviced.
While we always do our best to take back any and all returns, there are a few exceptions of items that cannot be returned to our store due to the fact that the manufacturers will not accept these items back from us. The following are examples of items that cannot be returned:
- Items with physical damage un-related to shipping, i.e., cracked or broken items are not covered under warranty. In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item, and you will be taken care of immediately.
• You MUST notify us within 48 hours if you receive an item that was damaged during shipping.
- Software that has already been registered or installed cannot be returned
- Blown speakers or subwoofers that have burned voice coils or punctured holes are not supposed to be covered under warranty, but we will still do our best to help you get coverage.
We will always do our best to warranty your product!
Process for returning items In order to best serve you please follow the instructions below: Please email us at firstname.lastname@example.org with
- Your Order number or Tracking number of your shipment
- Item code / model #
- Condition of the item (ex: Brand New Sealed, Open Box NEW, Used, Defective)
- The reason for your return
- Please indicate whether you would like an exchange, store credit or a refund.
We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require a RMA# to be returned back to our facility. We will promptly reply back with helpful instructions on how to return the product.