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Shipping questions:
Payment Questions:
Other Questions:
Question: How do I view the status of an order
placed?
Answer: Click on the "My Account
Link" and there will be an order status link, where you can see the status of
your order, view order history, print invoices, and more. It generally
takes 1 - 2 business days for orders to process and ship out from our warehouse.
Question. How long will it take to receive my item(s)?
Answer: 98% of all orders ship in
1 - 2 business days. If there is a delay with your order, you would
receive an e-mail right away. Since we stock all our items, there is
almost no chance that your order will be delayed more than an extra day or 2.
Question: How much is shipping ?
Answer: The shipping price
for each item is based on the actual weight of the item. The shipping
price will be displayed on the item page of each item we sell. For
multiple item purchases, that is the next answer below this one.
Question: Do you combined shipping ?
Answer: Yes, we combined shipping
if you order more than 1 item. You will save 6.00 off the fixed shipping
price of each additional item after the first.
Question: Do you ship internationally?
Answer: We currently ship to the
US and Canada only
Question: What shipping methods are the
available?
Answer: The standard
shipping method for US orders is through fedex ground. For an additional
fee, you can select 2 day air, or overnight shipping. During checkout, you
can change the shipping method.
Question: Do you E-mail tracking number ?
Answer: Yes, as soon as your order
ships out, we will e-mail you the tracking number. The tracking number
will also be displayed, on your "order status page".
Question: What payment methods do you
accept?
Answer: We accept credit cards,
Paypal, Money Orders, Checks, Bidpay
Question: Can you ship to an address
different than my billing address?
Answer: We can ship to a different
address than the billing address of your credit card for most orders under
$200.00.
Question: Will I have to pay sales tax on my order?
Answer: There is no sales
tax on your order, unless you are located in New York. This is one of the
many advantages of shopping with us.
Question: How do I place an order from your
website?
Answer: When you are viewing the page of a product
you wish to order, just click on the "add to cart" button, select the quantity
you want to purchase. You can view your cart any time, by clicking on
"view cart" on the top right of the page. You can add all the items you
wish to order, and then hit continue to proceed to our checkout.
Question. What is your return policy?
Answer:
Exchanges
You must e-mail us (warranty@audiosavings.com)
and receive return instructions if you receive a defective item or if any item
needs to be repaired under the warranty period. We replace or fix the item for
you free of charge.
The item must be in the original packaging with all the accessories included.
Return for Refund
You must e-mail us (warranty@audiosavings.com)
and receive an RMA number, before returning. A 15% re-stocking fee will be
applied in order to return an item for a refund. Item must not be used, and must
be returned in original packaging with all accessories, within 10 days of the
time you receive the item.
For
defective items shipping back to the customer is pre-paid by us, however
shipping the product back to us is the customers responsibility.
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